Description

The VP Operations is responsible for providing operational assistance to the Chapter Board of Directors by coordinating special event logistics, managing relationships with PMI Global Business Development, and managing administrative support in accordance with the purposes of the Chapter, its Constitution and Bylaws, and subject to the approval by majority of the NEW Board of Directors. Accountable for establishing relationships with vendors that support PMI operations across Northeast Wisconsin.

Commitment & Effort

• Must serve the entire two-year board term.
• Expected to attend all board meetings.
• Generally expected to attend the majority of local chapter events.
• Average 10 hours per month during the board year coordinating, planning and engaging members and volunteers.

Roles and Responsibilities

• Prepare for the Chapter Operational Strategic Planning meeting
• Direct the work of the Director of IT Services and supplement their role as needed
• Appoint directors and other positions as needed to fulfill the responsibilities herein
• Report status of Chapter operations and support activities to the Chapter President and Board of Directors on a regular basis
• Hold periodic operational meetings, as needed
• Advise on chapter technology decisions, make recommendations to the Board of Directors
• Keep records of all business meetings of the Chapter and the Board
• Prepare and submit reports specified by the Chapter President
• Advise the VP Finance of all financial commitments prior to actual expenditure, if possible
• Turn over all records to a successor in a timely manner

Activities & Deliverables

• Weekly – Monitor website/member inquiries, triage and respond in a spirit of service
• Annually – Review and update the chapter budget to support chapter initiatives, along with the Board of Directors.
• Monthly Events – Facilitate operational meetings, ensure registration capability and accuracy, monitor satisfaction via feedback loops, approve refunds, as needed. Attend monthly board meetings and advise on continuous improvement opportunities in support of chapter strategic goals.

Backup or Emergency Plan:

• In the event that the VP of Operations cannot fulfill their role for an interim or extended period of time the President will select another board member or a director to take their place.

Description

Elected volunteer in charge of the IT services, acts as Web Master assisting with any issues related to the PMI-NEW web page, the email system, information access management and anything IT related.

Commitment & Effort

• Must serve a 2-year term, continued service beyond the 2-year term is appreciated!
• 8 hours per month for chapter website management and email administration
• 30-40 hours annually for planning, communications and web development in advance of PDD
• Attendance (in person or virtual) at annual PMI Northeast WI volunteer training session
• On-call triage and communication for technology incident response

Roles and Responsibilities

• Post all event articles and include registration ability and discount codes.
• Ensure that the main home page is updated for all current and upcoming events in addition to performing any technical and functional requirements. Troubleshoot open tickets with the web page vendor and help resolve any issues. Develop custom web pages and microsites as needed.
• Acts as an active team member of the PDD team – attend team meetings and build custom event web page for the event per the team’s direction and in line with event planning schedules.
• Grants appropriate access and trains other volunteers, as needed, on the features and functionality of chapter technology.
• Resolves any website or chapter email login issues for members and other volunteers, including meeting with a member or volunteer to try and isolate the login issue. Communicates with members regarding PMI-managed services to support a high-quality membership experience.
• Job Posting requests – responds to requests for job postings to be published to the website, developing articles for proofing and setting publishing limits to ensure our content stays fresh.
• Discount codes – develops discount codes per approved requests received from the PMI-NEW Board of Directors.
• Organizes past-event content on a monthly basis, including moving articles for past events to appropriate categories after events have taken place.
• Maintains listing of chapter email accounts with assigned volunteers and forwarding addresses, as applicable.
• Chapter email administrator and Web Hosting vendor liaison, includes email account creation/management, troubleshooting, incident management communication, and testing as needed to support 24/7 availability of the chapter website and volunteer communication and
  collaboration tools.

Activities & Deliverables

Content:
Submit a request via the request form on Website or via email to webmaster@pmi-new.org

• SLA – 3 business days from receipt of request/information

Access:
Submit a request to webmaster@pmi-new.org

• SLA – 3 business days from receipt of request/information

Issues:
Issues (members or volunteers) should be submitted to webmaster@pmi-new.org
Include the following information:
Name, Contact information, description of the issue, any step by step actions you took to help identifying what has caused the issue.

• SLA – 2 business days from receipt of request/information**
• ** May be dependent on vendor partners or PMI Global if they need to be engaged

Backup or Emergency Plan:

• In the event the Director of IT Services cannot fulfill their role for an interim or extended period VP-Operations will manage the tasks until another volunteer is appointed.