Role Description:

The Director of Membership Growth is responsible for addressing the needs of chapter membership growth and membership value delivery in accordance with chapter policies and bylaws.


Roles and Responsibilities:

  • Assist VP of Membership with developing and implementing a chapter membership plan that ensures member growth and engagement, including the establishment of measurable goals and the monitoring of success metrics for appropriate action

  • Customer Service

    • Answer general member/non-member information inquiries and other requests for assistance with membership and its benefits

    • Support and attend annual general meeting and all chapter meetings as appropriate

  • Report on membership data

  • Market Research

    • Review and analyze member satisfaction survey data and enhance membership benefits

    • Administer the Chapter Guest Pass program

    • Analyze and integrate survey feedback for inclusion in the strategic/operational planning

  • Marketing and Member Engagement

    • Develop and implement membership welcome and support plan including the promotion of PMI and chapter membership value

    • Communicate member value through various delivery methods in alignment with the membership Benefits Package

    • Utilize membership marketing materials available through the PMI Marketing Portal

  • Develop and implement succession and transition plan


Time Sensitive Activities:

  • Annually – Review and update the Chapter Membership Plan

  • Monthly – Perform Chapter Guest Pass process

  • Monthly – Perform action items associated with new member recruitment


Volunteer Requirements:

  • Generally expected to attend the majority of local chapter events.

  • Generally expect to average 5 - 10 hours per month during the board year.


Backup or Emergency Plan:

  • In the event that the Director of Membership Growth cannot fulfill their role for an interim or extended period of time the Director of Membership Renewal and/or the VP of Membership will take their place or delegate tasks as needed.


Reports To:

  • VP of Membership



Chapter Membership

Total Members 515
New Members This Year 21
PMP® Members 364
CAPM® Members 9
PgMP® Members 2
PMI-SP® Members 0
PMI-RMP® Members 0
PMI-ACP® Members 16
PfMP® Members 0
PMI-PBA® Members 0
Members with no Certification 140
Breakdown by type  
Individual Members 503
Student Members 10
Other Members 2
PMP/CAPM/PgMP/PMI-SP/PMI-RMP/PMI-ACP/PfMP/PMI-PBA are registered marks of the Project Management Institute, Inc.

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