January 12-13, 2016
Handling Difficult People
They are everywhere. It is estimated the 20 -21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with. Difficult people look for your buttons. They don’t push your buttons; they punch them!
At the end of the session, participants will be able to:
1. recognize ten different types of difficult people
2. deliver the five action steps to respond rather than react
3. select from fifty strategies to deal with the truly ruthless